Help

Need a hand? Email support@beria.io and we'll get back to you. Here are the things people ask most.

I forgot my password

On the sign-in screen, tap "Forgot password?", enter your account email, and we'll send a link to set a new one. The link works once and expires, so use it soon after it arrives.

How do staff sign in?

Staff sign in with the email their owner invited them with. When an owner adds a staff member, Beria creates a one-time setup link, and the staff member follows it to choose their own password. Staff see only their branch's stock, prices, and the day's sales. They never see buying prices, profit, or costs unless the owner turns something on.

Can I get my data out?

Yes. An owner can export sales, debtors, and expenses to a CSV file from inside the app. Open the screen you want and use the "Export CSV" link.

How is my shop kept separate from others?

Every shop is its own space. Another shop can't see your data, and Beria's platform admin can see only high-level oversight information, never your buying prices, profit, costs, or cash.

A number looks wrong

Every change in Beria is recorded in the audit log, with who made it and when, so start there. If you're still stuck, email support@beria.io with the shop name and what you're seeing.

I want to delete my account

Email support@beria.io from the address on the account, and we'll take care of it.